Fees

We offer access to specialised expertise, more personalised care, and additional services not available easily. Our pain specialists have extensive training and experience in managing chronic pain.

You will be required to make full payment on arrival for your appointment. You will be able to receive a partial rebate from Medicare after that.  To receive a rebate from Medicare, you will need a referral letter from your GP or Specialist before your first appointment.

See more in our Payment Policy.

• WorkCover and TAC patients must have approval before the appointment or may need to pay for their first visit, with the possibility of the review being billed to the insurer dependent upon approval.
• DVA Gold Card holders’ accounts are sent directly to the Department of Veterans Affairs. We ask that White Card holders please discuss their coverage before attending to assess whether they will be covered for the cost of their visit.

Our highly trained and qualified pain specialists deliver excellent care and service to all. Their consultation fees reflect the experience and training involved in caring for you.

New patient appointment (45 minutes) – $ 350
Review Appointment (15 to 20 minutes)- $ 150

Payment Policy. (Appears as a separate page upon clicking payment policy)

Payment is requested before consultation with our clinical staff to allow our clinic to run efficiently and maximise our patients’ time with our practitioners. Processing payments before consultations will allow our admin team to focus on the clinical aspects of your care after you consult with your pain specialist or allied health team member. We aim to be time efficient and minimise time away from your daily routine and plans.

Our administrative team will contact you via text message to confirm your appointment the week before your booking date.

If you cannot keep your appointment, please let us know as soon as possible to allow others the opportunity to attend the clinic promptly. Appointments with our Pain Specialists are highly sought after.

For all appointments with our Pain Specialists and Allied Health staff (physiotherapy, psychology, and occupational therapy), we exercise a 48-hour cancellation policy. Fees relevant to the appointment are due when cancelling within 48 hours of the appointment time:

• Initial consultations will incur a cancellation fee of 50% of the initial appointment amount
• Review appointments will incur a cancellation fee of 50% of the review appointment amount

Accounts for all scheduled day procedures/surgery must be finalised seven days before the day of your procedure booking.

If payment is not finalised seven days in advance of the procedure, your booking will not be able to proceed, and another patient on our waiting list will be offered the opportunity to book in. Our office can be contacted to take payment between 9 am-5 pm, Monday to Friday. Please speak to our pleasant admin staff to go through the payment options.

Please note that we cannot process your Medicare or any applicable private health fund rebates for your procedures. Please contact your private health fund for further information on the rebates that may apply to you.

The Quote and Informed Financial Consent provided to you at the time of booking outline the fees and item numbers your health fund can use to provide a detailed estimate of applicable benefits.